Refund and Cancellation Policy

Welcome to Livenormad. This Refund, Cancellation, Deposit, Custom Order, Delivery, Deficiency, Installation, Auction, Final Sale, and Force Majeure Policy applies to all purchases, deposits, quotations, custom orders, product orders, full-home furnishing packages, master bedroom packages, auction bedroom packages, feature wall packages, wall panel orders, rendering services, design services, dashboard approvals, commercial projects, Livenormad Advantage transactions, brokerage-related orders, delivery services, installation coordination, referral-related orders, affiliate-related orders, third-party store purchases, marketplace purchases, and any other product or service supplied, arranged, coordinated, recommended, or facilitated by Livenormad Inc.

This Policy forms part of Livenormad's Terms of Use and applies whether you purchase through Livenormad's website, dashboard, invoice, quote, catalogue, sales representative, payment link, email, phone, social media, commercial platform, wall quotation tool, auction channel, third-party store, marketplace channel, real estate partnership program, or any other approved channel.

By requesting a quote, paying a deposit, approving a design, selecting materials, accepting an invoice, bidding, purchasing an auction or final sale item, using a dashboard, placing an order, approving production, receiving delivery, requesting installation coordination, or otherwise proceeding with Livenormad, you agree to this Policy. Nothing in this Policy is intended to limit, exclude, or waive any legal right that cannot be limited, excluded, or waived under applicable law.

1. Purpose of This Policy

Livenormad provides products and services that may be custom, made-to-order, project-specific, imported, manufactured to customer preference, sold through auctions or discounted channels, produced in batches, designed for a specific home or project, or dependent on third-party suppliers, manufacturers, freight providers, installers, and service partners.

This Policy explains when deposits become non-refundable, when orders become non-cancellable, how custom orders and final sale items are handled, how wrong item, damage, and deficiency claims are reviewed, how delivery and installation issues must be reported, how minimum order quantity and CBM requirements affect pricing, and how delays and force majeure events are handled.

2. Custom-Made and Project-Specific Nature of Livenormad Orders

Many Livenormad products and services are custom-made, special-order, project-specific, imported, manufactured, sourced, designed, procured, or produced based on customer instructions. This may include custom furniture, full-home furnishing packages, master bedroom sets, living room sets, dining room sets, office furniture, commercial furniture, restaurant furniture, feature wall materials, wall panels, TV wall materials, acoustic panels, WPC panels, UV marble sheets, profile lights, consoles, custom finishes, custom fabrics, custom colours, custom dimensions, render-based furnishing concepts, real estate listing packages, brokerage-related furnishing packages, auction bedroom packages, and other products sourced or produced specifically for a customer.

Because these products and services may be produced or allocated specifically for you, may not be resalable, and may require Livenormad to commit labour, design time, supplier time, factory capacity, logistics resources, and administrative resources, cancellation and refund rights are limited as described in this Policy.

3. When a Project or Order Is Considered Started

Your project or order may be considered started once you pay a deposit, approve a quote, accept an invoice, approve a design, select materials, Livenormad begins consultation or design work, Livenormad begins sourcing products, Livenormad communicates with suppliers regarding your order, Livenormad reserves production capacity, Livenormad begins procurement or production coordination, Livenormad creates or updates a dashboard file, Livenormad prepares a custom product list or custom quote, Livenormad begins logistics planning, Livenormad begins installation coordination, or Livenormad otherwise commits internal or third-party resources to your file.

An order does not need to be physically manufactured before Livenormad has incurred costs, committed resources, or earned part or all of a deposit.

4. No Cancellation After Custom Work Begins

Unless required by applicable law or expressly agreed in writing by Livenormad, custom orders cannot be cancelled once work has begun. This includes change of mind, reduction of order, finding a different supplier, change in personal circumstances, project delay, real estate transaction change, renovation change, or a decision not to proceed after receiving design, sourcing, quotation, or dashboard work.

Once custom work begins, Livenormad may refuse cancellation or may approve cancellation only on conditions determined by Livenormad, including retention of deposits and payment of costs incurred, work performed, supplier charges, production costs, shipping or storage costs, or the full balance where appropriate.

5. Auction, Overstock, Store Purchase, and Final Sale Items

From time to time, Livenormad may sell products through auctions, auction-style promotions, limited inventory sales, showroom sales, overstock sales, warehouse sales, clearance events, special promotions, third-party stores, partner stores, marketplace channels, or other resale or discounted sales channels.

This may include bedroom packages, master bedroom sets, furniture sets, wall panels, feature wall materials, showroom items, cancelled-order items, overstock inventory, imported inventory, display items, one-time promotional bundles, and other limited-availability products.

Unless expressly stated otherwise in writing by Livenormad, all items purchased through an auction, auction-style sale, warehouse sale, showroom sale, overstock sale, clearance sale, final sale promotion, third-party store, partner store, marketplace channel, or other discounted resale channel are FINAL SALE.

Final sale means no cancellation, no return, no exchange, no refund, no price adjustment, no post-purchase discount, no change-of-mind cancellation, and no substitution unless approved by Livenormad in writing.

Customers are responsible for reviewing all product descriptions, dimensions, included items, photos, videos, materials, colours, finishes, delivery terms, installation terms, auction terms, store terms, marketplace terms, and conditions of sale before purchasing auction or final sale items.

Where an auction item, bedroom package, overstock item, or store-purchased item includes delivery, assembly, installation, feature wall materials, or third-party installation recommendations, those inclusions apply only if expressly stated in writing by Livenormad.

Unless expressly included in writing, auction and final-sale pricing does not automatically include delivery, installation, assembly, wall panel installation, third-party contractor fees, storage, taxes, shipping, financing charges, or other additional services.

Livenormad may refuse to cancel, refund, exchange, or modify any auction, overstock, clearance, showroom, third-party store, marketplace, or final-sale purchase after payment is made, except where required by applicable law.

6. Deposits

Livenormad may require consultation deposits, design deposits, rendering deposits, quote preparation deposits, production deposits, procurement deposits, full-home package deposits, master bedroom package deposits, feature wall deposits, installation coordination deposits, commercial project deposits, brokerage-related deposits, auction deposits, or other upfront payments.

Deposits are not simply held as refundable security. Deposits may compensate Livenormad for time, labour, design, sourcing, administration, opportunity cost, project management, supplier communication, quotation work, dashboard setup, production planning, and business resources committed to your project.

A deposit may become fully or partially non-refundable once Livenormad begins work on your project.

7. Design Deposits and Render Deposits

Design deposits, render deposits, consultation deposits, and project-start deposits become earned once Livenormad begins design, consultation, sourcing, quote preparation, render preparation, product matching, floor plan review, dashboard setup, or project planning.

If you choose not to proceed after Livenormad has performed design, rendering, consultation, sourcing, or quote preparation work, Livenormad may retain the deposit as compensation for work already performed.

8. Production Deposits

Production deposits are used to reserve production capacity, begin supplier coordination, secure materials, commence procurement, support manufacturing, and move the order into production. Once production-related work begins, production deposits are generally non-refundable unless Livenormad determines otherwise in writing or unless a refund is required by applicable law.

If you cancel, delay, materially change, or fail to proceed after production work begins, Livenormad may retain the production deposit and may also require payment for materials already purchased, factory charges, supplier charges, design or remake costs, administrative costs, shipping or storage costs, customization costs, work already performed, losses arising from cancellation, and any unpaid balance connected to goods already produced or committed.

9. Minimum Order Quantity, CBM, and Minimum Fulfillment Requirements

Certain Livenormad orders are subject to minimum order quantities, minimum cubic metre requirements, minimum order values, minimum package requirements, or minimum production/shipping thresholds. This may include direct-from-manufacturer orders, full-home furnishing packages, consolidated production batches, containerized shipping, large-item furniture orders, commercial orders, and special procurement orders.

Removing items may not reduce the price if the order remains subject to the minimum threshold. Reducing the order below the minimum may result in repricing, refusal to proceed, a requirement to add items, retention of deposits, or cancellation consequences.

10. Full-Home Furnishing Packages

Full-home furnishing packages are custom, coordinated, package-based projects involving multiple rooms, multiple items, custom selections, material choices, design concepts, render references, supplier coordination, production batching, shipping coordination, and dashboard verification.

Because full-home packages involve combined pricing and production efficiencies, item-by-item removal may not result in proportional price reductions. Livenormad may treat the package as a whole rather than a collection of separate retail items.

11. Master Bedroom Packages, Auction Bedroom Packages, and Bundled Offers

Master bedroom packages, bedroom sets, promotional bundles, included feature wall offers, free installation offers, free delivery offers, and bundled pricing are subject to the specific conditions of the offer.

Where a master bedroom package, bedroom set, furniture package, or promotional bundle is sold through an auction, auction-style offer, overstock sale, warehouse sale, showroom sale, third-party store, partner store, marketplace channel, or final-sale promotion, the purchase is final sale unless Livenormad expressly states otherwise in writing.

If a package is changed, reduced, cancelled, delayed, or no longer qualifies for promotional terms, Livenormad may remove the promotional benefit, charge separately for the promotional item, reprice the package, retain deposits, apply the standard price for included items, or refuse cancellation after work has begun.

12. Feature Wall, Wall Panel, and Installation-Related Orders

Feature wall, wall panel, TV wall, WPC panel, acoustic panel, UV marble sheet, profile light, console, and related material orders may involve custom measurements, site-specific planning, material cutting, third-party installation, customer-selected designs, property conditions, and installation timing.

Cancellation after material assignment, procurement, cutting, delivery, or installation scheduling may result in loss of deposit, restocking charges, material charges, administrative fees, delivery charges, storage fees, installer cancellation fees, or refusal of cancellation.

13. Customer Measurements, Site Conditions, and Information

You are responsible for providing accurate measurements, property details, room dimensions, wall dimensions, ceiling heights, site photos, access details, delivery restrictions, condo requirements, elevator requirements, parking information, and other information required for your order.

Livenormad may rely on the information you provide and is not responsible for delays, incorrect fit, extra costs, failed installation, redesign, remake, additional labour, or order issues caused by inaccurate, incomplete, outdated, or misleading information.

14. Dashboard Approvals and Customer Verification

Livenormad may use customer dashboards, portals, emails, invoices, quote systems, messages, photos, videos, product lists, render uploads, and production updates to manage orders and approvals.

Once you approve a design, quote, invoice, material, colour, dimension, product list, render, production photo, product video, auction term, final sale term, or final verification, Livenormad may rely on that approval to proceed.

15. Material, Colour, Finish, and Product Variation

Colours, textures, grains, shades, patterns, fabrics, veneers, stones, panels, metals, gloss levels, lighting effects, and finishes may vary from photos, videos, renders, samples, catalogues, showroom displays, or previous batches. Minor variations are normal and do not constitute defects.

Livenormad may approve reasonable substitutions where the original material is unavailable, discontinued, delayed, defective, unsafe, unsuitable, or commercially impractical.

16. Shipping, Delivery, and Logistics

Shipping, freight, delivery, warehousing, customs clearance, carrier handling, and final-mile delivery may be performed by third-party providers. All shipping and delivery timelines are estimates unless expressly guaranteed in writing by Livenormad.

You are responsible for delivery access, elevator booking, building access, parking, adult presence, safe access, correct address, and required building approval. Missed delivery, failed access, rescheduling, storage, additional labour, waiting time, or return delivery may result in additional charges.

17. Delivery Inspection Requirements

You must inspect delivered items promptly. Visible delivery damage, missing items, wrong items, wrong colours, wrong sizes, or obvious defects must be reported within the reporting timelines stated in this Policy.

You must keep all packaging, labels, photos, videos, and delivery documents until the claim is resolved. Do not discard, alter, repair, install, use heavily, move repeatedly, or modify an item that is the subject of a claim unless Livenormad authorizes you to do so.

18. Wrong Item, Wrong Colour, or Wrong Size Claims

If you believe you received the wrong item, wrong colour, wrong size, or wrong product, you must report the issue within 72 hours of delivery by emailing Sales@Livenormad.com with your order number, item number or item name, description of the issue, clear photos of the entire item, close-up photos showing the issue, photos of labels or packaging where applicable, and any dashboard or quote reference relevant to the issue.

If Livenormad confirms that the wrong item, wrong colour, or wrong size was delivered, Livenormad may determine the appropriate remedy, including repair, correction, replacement, remake, exchange, credit, partial credit, or refund where appropriate or required by law. Refund is not the automatic or primary remedy for custom, auction, or final sale orders unless Livenormad determines that refund is appropriate or legally required.

19. Damaged or Defective Item Claims

If you believe an item is damaged or defective, you must report the issue within 7 days of delivery, unless a different written warranty period applies or applicable law requires otherwise. Email Sales@Livenormad.com with your order number, item number or item name, description of the damage or defect, clear photos of the entire item, close-up photos, packaging photos if transit damage is alleged, delivery documents if available, and video evidence where helpful.

This Policy does not cover damage caused by misuse, normal wear and tear, customer mishandling, improper cleaning, improper storage, improper assembly by customer or third party, improper installation by customer or third party, unauthorized repair, unauthorized modification, moving damage after delivery, pet damage, water damage after delivery, heat or humidity exposure, electrical issues, structural site issues, failure to follow care instructions, third-party installer or contractor damage, property conditions, or use after the issue should reasonably have been noticed.

20. Reporting Timeline and Late Claims

Unless otherwise required by law:

• Wrong item, colour, or size claims must be reported within 72 hours of delivery
• Visible delivery damage must be reported within 72 hours of delivery
• Damaged or defective item claims must be reported within 7 days of delivery
• Installation-related concerns must be reported immediately and in any event within 48 hours after the work is completed or the issue is discovered
• Hidden or latent defects must be reported promptly after discovery and supported by evidence

Livenormad may decline claims reported outside the applicable timeline where the delay prejudices review, carrier recovery, supplier review, inspection, or remedy.

21. Resolution Process

After receiving a claim, Livenormad will use reasonable efforts to acknowledge the claim within a reasonable time. Livenormad may need to investigate the issue with suppliers, factories, carriers, warehouses, delivery providers, installers, or other third parties.

Possible remedies may include repair, replacement part, product adjustment, remake, replacement, exchange, store credit, partial credit, partial refund, full refund where appropriate or required by law, or no remedy where the claim is not valid. Livenormad will determine the appropriate remedy acting reasonably and subject to applicable law.

22. Return, Pickup, and Inspection of Claimed Items

Livenormad may require the item to be returned, picked up, inspected, photographed, assessed, or made available before approving a remedy. You must not dispose of the item before Livenormad completes its review.

If an item is returned and Livenormad determines that the issue was caused by misuse, unauthorized modification, third-party damage, improper handling, customer damage, or excluded causes, Livenormad may charge inspection, pickup, delivery, repair, storage, or administrative costs.

23. Repair, Replacement, Remake, Credit, or Refund

For custom products, auction products, final sale products, and project-specific products, Livenormad's preferred remedy is generally repair, correction, replacement, remake, adjustment, or credit rather than refund.

Refunds may be considered only where Livenormad determines a refund is appropriate, repair/replacement/remake is not commercially reasonable, a refund is required by applicable law, Livenormad cannot provide a reasonable remedy, or the issue falls within an approved refund category.

Refunds, where approved, may exclude design fees, render fees, consultation fees, administrative fees, shipping fees, delivery fees, installation fees, storage fees, payment processing fees, financing fees, third-party contractor charges, custom work already performed, supplier charges already incurred, non-refundable deposits, and discounts, credits, or promotional value not paid in cash.

24. Items Not Eligible for Refund or Return

Unless required by applicable law or expressly approved in writing by Livenormad, the following are not eligible for refund, return, exchange, cancellation, or price adjustment after work begins or after purchase where sold as final sale: custom furniture, made-to-order items, special-order items, full-home packages, master bedroom packages after production or sourcing begins, customized colours, fabrics, finishes, or sizes, custom wall panel materials, cut materials, installed materials, used items, assembled items, items damaged after delivery, items altered by customer or third parties, items handled or installed by unauthorized third parties, render services, design services, consultation services, project management services, shipping, freight, delivery, storage, logistics fees, third-party installation or contractor fees, promotional or free items, clearance items, overstock items, showroom items, auction items, auction bedroom packages, overstock bedroom packages, third-party store purchases, partner-store purchases, marketplace purchases, and all items marked final sale.

Items that cannot be resold for health, safety, custom, practical, or commercial reasons are also not eligible for refund or return unless required by law.

25. Customer Change Requests

Any change request after quote approval, design approval, material selection, deposit payment, production start, procurement, shipping, dashboard verification, auction purchase, final sale purchase, or store purchase is subject to Livenormad's approval.

Livenormad may refuse a change request or may require additional payment for redesign, new render, new material, supplier change, factory change, production change, remake, shipping adjustment, installation rescheduling, administrative work, storage, or other costs caused by the change.

26. Customer Delay, Non-Response, or Abandonment

If you delay, fail to respond, fail to approve, fail to pay, fail to provide information, fail to provide access, fail to schedule delivery, fail to accept delivery, or fail to complete required steps, Livenormad may pause the order. Customer delay may result in production delay, delivery delay, storage fees, repricing, supplier charges, rescheduling fees, loss of promotional pricing, loss of production slot, additional administrative fees, cancellation consequences, or abandonment treatment.

27. Storage Fees

If products are ready for shipment, delivery, pickup, installation, or release and you delay the next step, Livenormad may charge storage fees. Storage fees may apply where you fail to pay the balance, verify the order, accept delivery, provide access, delay installation, ask Livenormad to hold items, your property is not ready, your real estate closing is delayed, or you fail to respond to scheduling communications.

28. Third-Party Installation Recommendations

Livenormad may recommend, introduce, list, suggest, refer, or connect you with preferred third-party installation teams, contractors, trades, handymen, electricians, designers, builders, or other service providers. These recommendations are provided as a convenience only. Unless Livenormad expressly signs a written agreement stating that it is directly providing installation services, any third-party installer or contractor is independent from Livenormad and is not an employee, agent, servant, partner, joint venturer, legal representative, or controlled subcontractor of Livenormad.

29. Customer Responsibility to Vet Installers

Before allowing any installer or contractor to enter or work on your property, you are solely responsible for vetting that person or company and confirming that they have all documents, qualifications, insurance, and approvals you require, including business licence, liability insurance, commercial general liability coverage, workers' compensation coverage, WCB status if applicable, safety documentation, trade qualification, electrical qualification where electrical work is involved, permits, references, identification, contract terms, warranty terms, and any other documentation you consider necessary.

30. No Liability for Third-Party Installers or Contractors

To the maximum extent permitted by law, Livenormad is not responsible or liable for any act, omission, negligence, error, damage, injury, accident, theft, delay, deficiency, code issue, permit issue, insurance issue, labour issue, employment issue, property damage, personal injury, death, workmanship problem, incomplete work, unsafe work, or dispute involving any third-party installer or contractor. This applies even where the installer or contractor was recommended, introduced, preferred, listed, or suggested by Livenormad. Any claim arising from a third-party installer or contractor must be pursued directly against that installer or contractor.

31. Installation Site Readiness

You are responsible for ensuring your property is ready, safe, accessible, and suitable for installation, including wall readiness, structural suitability, electrical safety, identifying hidden wires, pipes, studs, conduits, plumbing, and hazards, removing obstacles, clearing work areas, booking elevators, arranging building access, securing condo or landlord approval, obtaining permits, providing parking, ensuring adult presence, keeping pets and children away from work areas, disclosing hazards, and ensuring the site complies with applicable rules.

32. Electrical, Structural, and Permit Exclusions

Unless expressly agreed in writing, Livenormad does not provide electrical, structural, engineering, architectural, plumbing, gas, HVAC, municipal permitting, condo approval, landlord approval, or code compliance services. You are responsible for hiring qualified professionals where regulated work is required. Livenormad is not liable for code violations, permit issues, electrical defects, structural issues, hidden conditions, building deficiencies, or property-related installation problems.

33. Installation-Related Claims

If you have concerns about installation work performed by a third-party installer, you must address the concern directly with that installer. If Livenormad agrees to assist with communication, that assistance is voluntary and does not make Livenormad responsible for the installer's work.

34. Livenormad Advantage and Real Estate-Related Transactions

For Livenormad Advantage, brokerage partnerships, real estate listing packages, furnished listing concepts, seller packages, buyer customization packages, and related services, all payments, deposits, refunds, cancellations, and promotional offers are subject to the specific written terms of the program. Livenormad does not guarantee that a property will sell, sell faster, sell for more money, generate buyer interest, or qualify for mortgage or financing treatment.

35. Financing-Related Orders

Where you use a third-party financing provider, refunds, cancellations, credits, and disputes may also be governed by the financing provider's terms. Livenormad is not responsible for financing approval, denial, interest, fees, payment schedule, credit reporting, financing delays, or financing provider decisions.

36. Chargebacks and Payment Reversals

You agree to contact Livenormad first and allow a reasonable opportunity to review and address any concern before initiating a chargeback or payment reversal. Improper chargebacks for valid deposits, auction purchases, final sale purchases, custom work, design work, production work, delivered goods, approved services, or non-refundable amounts may result in suspension of work, suspension of dashboard access, withholding of delivery, cancellation of promotional benefits, recovery of fees, collection action, legal action, and termination of account access.

37. Promotional Offers, Discounts, Free Items, and Credits

Promotions, discounts, credits, free items, included items, free feature walls, referral credits, affiliate credits, package incentives, and other offers are conditional unless expressly stated otherwise in writing. If the qualifying transaction is cancelled, refunded, reduced, disputed, charged back, unpaid, or no longer qualifies, Livenormad may cancel, reverse, charge for, or reprice the promotional benefit.

38. Force Majeure and Events Beyond Livenormad's Control

Livenormad is not liable for any delay, failure, non-performance, increased cost, inability to perform, change in service, cancellation, damage, shortage, loss, or issue caused directly or indirectly by events beyond Livenormad's reasonable control.

These events include acts of God, fire, flood, storm, extreme weather, natural disaster, pandemic, epidemic, public health emergency, war, terrorism, civil unrest, labour shortage, strike, lockout, factory delay, factory shutdown, supplier delay, supplier insolvency, material shortage, raw material shortage, product discontinuation, production defect, remake requirement, quality inspection delay, shipping container shortage, port congestion, customs delay, border delay, freight disruption, carrier delay, warehouse delay, delivery provider delay, government action, government restriction, import restriction, export restriction, tariff, sanction, change in law, change in regulation, permit delay, power outage, internet outage, cyberattack, platform outage, payment processor issue, financing provider delay, third-party installer delay, third-party contractor issue, unsafe site condition, customer delay, customer non-response, failure to approve, failure to pay, and any other event outside Livenormad's reasonable control.

A delay caused by force majeure does not automatically entitle you to a refund, cancellation, compensation, damages, chargeback, or rejection of goods or services.

39. Estimated Timelines Only

All production, shipping, delivery, installation, design, render, auction pickup, and completion timelines are estimates only unless Livenormad expressly guarantees a deadline in writing. Estimated timelines do not create a guaranteed delivery date. Livenormad is not liable for reasonable delays or delays beyond its control.

40. No Automatic Refund for Delay

Delay alone does not automatically entitle you to refund, cancellation, compensation, damages, chargeback, or rejection of the order. Where a delay is caused by your failure to pay, approve, provide information, provide access, or complete required steps, Livenormad is not responsible for the delay and may charge additional costs.

41. Marketing Claims and Consumer Protection

Savings claims, up-to claims, retail comparisons, sale results, project outcomes, auction discounts, and real estate-related claims are estimates or examples only unless expressly guaranteed in writing. Customers should review the final quote, invoice, product list, package terms, auction terms, final sale terms, promotional terms, and dashboard approvals before proceeding.

42. No Waiver of Non-Waivable Rights

Nothing in this Policy removes, limits, or waives any right, remedy, protection, or obligation that cannot legally be removed, limited, or waived under applicable law. If any part of this Policy conflicts with mandatory law, that part will apply only to the maximum extent permitted by law and will be modified only as much as necessary to make it enforceable. The rest of the Policy will remain in effect.

43. Policy Updates

Livenormad may update, revise, replace, suspend, or modify this Policy at any time. The updated Policy becomes effective when posted, published, emailed, uploaded to a dashboard, included in a quote, included in an auction listing, or otherwise made available, unless a different effective date is stated. Your continued use of Livenormad's services after the update means you accept the updated Policy.

44. Contact for Claims

All refund, cancellation, wrong item, damage, defect, delivery, or deficiency claims must be sent to Livenormad Inc. by email at Sales@Livenormad.com with the subject line: Refund / Cancellation / Damage / Deficiency Claim - [Order Number]. Your claim should include full name, order number, item number or project reference, delivery date, description of issue, photos, videos where useful, packaging photos where applicable, dashboard reference where applicable, and any other information needed to review the claim.

45. Acceptance

By requesting a quote, paying a deposit, approving a design, approving a render, selecting products, accepting an invoice, approving dashboard uploads, placing an order, participating in an auction, purchasing a final sale item, receiving delivery, requesting installation coordination, using a recommended third-party installer, participating in a Livenormad Advantage transaction, or otherwise proceeding with Livenormad, you confirm that you have read, understood, and agreed to this Policy.