Refund and Cancellation Policy

Welcome to Livenormad

Purchasing Policies

No Cancelation Policy

Custom-Made Just for You at Live Normad

Hello from Livenormad! We're thrilled that you've chosen us to create something truly special for your home. Since every item you order is custom-made to your specifications, our manufacturing partners pour their hearts into crafting it just for you. That's why we can't accept returns, exchanges, or cancellations once your personalized project has begun. Please double-check your choices before finalizing your order—we want you to love what we create together! Thanks for understanding and for letting us be a part of your unique home story.

Received the Wrong Item Policy at Livenormad

We're Here to Make It Right: Mistakes happen, and if an incorrect item finds its way to you, we’re prepared to fix it. We appreciate your patience and are committed to making sure you receive the correct item as quickly as possible.

Reporting Timeline: You have 72 hours from the delivery date to report any incorrect items, colours, or sizes.

How to Report Damaged or Defective Items:

1. Email Sales@Livenormad.com with the following information:

○ Your order number and item number from the quote you received

○ A description of the issue

○ A clear photo of the entire item

2. Receive Confirmation: Once you submit your claim, you will receive a confirmation email with detailed next steps and expected timelines.

Resolution Process and Expectations:

Upon receiving your report, we will:

● Respond to your initial claim within 2 business days.

● Provide a resolution within 5 business days of your claim being processed—be it a replacement, refund, or other action, all of which will follow due process.

Evidence Requirements: Photographic evidence helps us verify the issue quickly and prevent similar mistakes in the future. We strive to keep this process as simple as possible for your convenience.

Preliminary Resolution Security: If a return of the original item is necessary, we will arrange pickup of the item.

Damaged or Defective Item Policy at Livenormad

At Livenormad, we understand how disappointing it can be to receive a damaged or defective item, especially when you’ve chosen us to help make your space feel like home. We’re here to ensure that every piece meets your expectations and our high standards.

If you encounter any issues with your order, please follow these guidelines:

● Damaged or Defective Items: Report any damaged or defective items within 7 days of delivery.

● Resolution Limit: We regret that we cannot offer a resolution for reports made more than 7 days after delivery.

● Exception for Livenormad Assembly Team: If you use the Livenormad third-party assembly team and the assembly occurs later than 7 days after delivery, you can still report the issue, provided the item has not been tampered with before assembly.

We apologize for any inconvenience and are committed to resolving your concerns swiftly. Your satisfaction is crucial to us, especially as we strive to keep costs down for our fellow Canadians.

Types of Damages Covered:

Our policy covers damages due to manufacturing defects or transit issues. It does not cover damages due to misuse, normal wear and tear, or unauthorized alterations.

Customer Support:

If you have any questions during the process or need assistance with your claim, please contact our dedicated customer support team (Sales@Livenormad.com), who are here to help you every step of the way.

Appreciation for Your Understanding:

We apologize for any inconvenience caused by a damaged or defective item. Thank you for allowing us to rectify the situation and for choosing Livenormad for your home furnishings needs.

How to Report Damaged or Defective Items:

3. Email Sales@Livenormad.com with the following information:

○ Your order number and item number from the quote you received

○ A description of the issue

○ A clear photo of the entire item

4. Receive Confirmation: Once you submit your claim, you will receive a confirmation email with detailed next steps and expected timelines.

Resolution Process and Expectations: Upon receiving your report, we will:

● Respond to your initial claim within 2 business days.

● Provide a resolution within 5 business days of your claim being processed—be it a replacement, refund, or other action, all of which will follow due process.

Evidence Requirements: Photographic evidence helps us verify the issue quickly and prevent similar mistakes in the future. We strive to keep this process as simple as possible for your convenience.

Preliminary Resolution Security: If a return of the original item is necessary, we will arrange pickup of the item.